The Heart of England NHS Foundation Trust (HEFT) is one of the largest hospital trusts in England. With over 1.2 million patients a year, the Trust is under immense pressure to provide high-quality care under the same financial restrictions that trusts across the country are experiencing. This is particularly true of the Trust’s emergency departments, which see over 250,000 patients per annum, and where a national shortage of emergency doctors has resulted in the department being understaffed and its resources strained.

In order to address the growing shortage of emergency doctors working for the Trust, HEFT decided an overseas recruitment campaign was necessary and went out to tender to find an agency to help them. The Trust were impressed with HCL’s knowledge and professionalism and, having worked with HCL previously, knew the high standard of their service and knew that they understood the requirements of the Trust. As a resulted, they came to an agreement with HCL’s division for a retained project to recruit up to 12 speciality doctors for emergency medicine.

Having established with the Trust their exact needs, HCL set about designing and implementing a recruitment project for HEFT, culminating in organising two interview days in Dubai for the 8 and 9 November 2013. Through their dedicated resourcers and careful CV vetting, HCL presented the Trust with a shortlist of candidates to be selected for an interview. Andrew Millman, Medical Workforce Adviser for HEFT, states ‘We kept in close communication with HCL both before and after the campaign. The interviews themselves were smoothly coordinated by the HCL team who were always on hand to support. The HCL team have always been both realistic and honest and have been particularly good at vetting CVs, meaning that we are only reviewing CVs which meet our requirements’.

14 interviews were held across the two days in Dubai, with eight offers being made. Mr Millman continues ‘The pre-employment process is still ongoing for many of the candidates we interviewed in Dubai; however, the overall quality of candidates we interviewed was very good, with the majority being appointable. We are hoping that the remaining candidates should be commencing in the coming months however early indications are very good with regards to their quality’.

The first batch of doctors began in their new positions in March with great success and HCL will continue to work with the Trust to fill the remaining posts.