The Challenge:

Nottingham University Hospitals NHS Foundation Trust needed a partner to implement positive changes within temporary and bank recruitment for medical staff within the Trust.

The Solution:

HCL proposed a solution that would reduce costs, centralise and streamline the supply of temporary medical staff, direct engagement, E-rostering and regional bank pool development in collaboration with nearby Trusts.

HCL implemented a specialist technology system, configured to the Trust’s requirements, in order to support the bank and master vendor solutions. This supported a single point of contact and centralised communication channel for the Trust. An Account Management team was also put in place to provide a single point of contact for the Trust and consolidate the supply chain.

Regular audits were implemented with all approved suppliers to ensure fill, compliance and governance standards were being met and maintained at all times. Rate management was also implemented at this time to ensure consistency and accuracy in budget planning

The Results:

HCL successfully achieved contract go-live within 2 weeks of award, fulfilling 100% of placement requests within week 1. Supplier agencies were consolidated to 24 during initial implementation, halving margins to 8.2%.

Following the implementation period, the Trust requested that HCL also manage their direct engagement contract. HCL successfully integrated this into the existing solution and increased direct engagement uptake to 80% from a low uptake with the previous supplier.

In year 1 of the contract, HCL achieved a 10.6% cost saving of £600,000 for the Trust, exceeding contractual requirements and expectations. The HCL team are consistently providing continuous improvement initiatives at the Trust and successfully implemented a Trust run Bank solution in 2018 and an e-rostering system in 2019, allowing us to provide consistent cost savings whilst maintaining patient safety and quality of care.