• 1. How do I let you know about my availability for work?
    There are a number of ways you can let us know your availability. The best way is to phone up your recruiter directly; this way they can discuss suitable placements straight away. Otherwise you can submit your availability to work via our online form
  • 2. Can you offer me full time hours as a locum?
    We receive hundreds of jobs daily from all over the UK; this gives you the flexibility to pick and choose the jobs to suit your lifestyle. Let our recruiters know what you are willing to work, and then they can discuss suitable roles for you.
  • 3. How long are the assignments?
    This is tricky, as every job is unique. It could be a number of hours to a number of months. When browsing through the jobs, this information is available, so you can rest assured this is firmly in your control.
  • 4. How does the placement process work?
    The bookings process varies from Division to another, and one client to another. Please contact your recruiter who will be more than happy to explain the relevant process to you.

Employment Experience/Right to Work

  • 1. Why do I have to provide my original documents to HCL?
    When it comes to compliance, everything we do is to meet legislative, home office, professional registration body requirements and regulations, NHS Employers standards and contractual requirements as set out by the frameworks/Contracts HCL have signed up to. This requires us to ensure original documentation is viewed and verified during the compliance process.
  • 2. Can my Clinical Interview be done at the compliance event? (relevant to Nursing only)
    The clinical interview is conducted by one of the Nursing team and will require approximately 45 minutes to 1 hour of your time. Due to the nature of compliance events and the number of candidates attending versus time restraints, it is not practical to undertake clinical interviews during these sessions. If we are unable to conduct the clinical interview on the day, then this will typically be arranged for a mutually convenient time on another date, at one of our offices or via Skype or Facetime.

Criminal Record Check

Work Health Assessment and Immunisations



  • 1. What are the rates?
    Due to the vast number of professions we cover and variety of positions within each, it would be best to ask your recruiter for the most update to date information that is relevant to your profession. We do also provide information regarding rates on the jobs we post.
  • 2. How and when do I get paid?
    This can vary on the type of work you do and where you are working. The timesheet process can also vary depending on this. Please contact your recruiter who will be more than happy to explain the process and confirm what needs to be done (and when) in relation to your booking, to ensure prompt payment.
  • 3. Can you recommend an Umbrella Company?
    Are unable to make recommendations, however we have a list of umbrella companies that have passed our internal compliance checks. Please speak with your recruiter who will be able to provide you with this information.
  • 4. How does IR35 affect me?
    Read our latest IR35 blog here. If you have any more questions regarding IR35 that haven’t been answered in the blog then please get in touch and we’ll put you through to a member of our finance team.

Professional Indemnity / Indemnity Insurance

  • 1. What is professional indemnity and why do I need it?

    The UK Government introduced professional indemnity insurance requirement as part of implementing European Union legislation for healthcare professionals. Healthcare professionals must declare to their professional bodies that they have professional indemnity insurance to cover the services they provide (social workers in England are exempt from this requirement). The requirement has been introduced so that if a service user is harmed in some way because of the negligence of a healthcare professional, the service user will be able to recover any compensation they may be entitled to.

    Typically healthcare professionals and social workers will either work in an employed environment where the place of work will indemnify them, and / or if they undertake self-employed work, they will have already made their own professional indemnity arrangements. However, some workers may need to take steps to make sure that they have a professional indemnity arrangement in place for placements where they are not indemnified by the place of work.

Compliance process / duration

  • 1. How soon will I be able to start working?
    This is greatly determined by how quickly you can provide the relevant documents to meet the compliance requirements as set by the Frameworks that we comply to, and Clients whom we supply staff to. Your recruiter and/or a member of the compliance team will provide you with a comprehensive list of requirements and will be available to support you through the compliance process.
  • 2. What will happen once of my compliance requirements are completed?
    Your recruiter will get in touch to inform you that your file is fully compliance and to discuss your availability. We’ll update our database and discuss suitable opportunities with you and/or explain the next step of the process with regards to bookings which are relevant to your specialty. So keep an eye out or any calls or emails from us!
  • 3. What can I expect when I attend one of your compliance events?
    You should expect to spend up to 2.5 hours with the compliance team dependant on your requirements. During this time your original documents will be verified and copied, you will have a short face to face meeting with one of the team and training and Occupational health services will be available, should you require these.

Work opportunities

Still have unanswered questions? Fear not, get in touch with us today and we will get back to you as soon as we can.